FREQUENTLY ASKED QUESTIONS

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Eat Well, Do Well Rewards

Q: How do I join the Eat Well Do Well Rewards club?

Download the Silver Diner app for iPhone or Android to register and join. If you would like to use a card instead of the mobile app, you can request one at your local Silver Diner or by contacting Silver Diner Guest Relations via the Contact Us page on silverdiner.com. Special Note: You must register your card to receive the benefits.

Q. What are the benefits of the Eat Well, Do Well Rewards Club?

  • Earn a point every visit towards rewards
  • Monthly promotional offers
  • Complimentary birthday entrée (with a minimum of 3 visits per calendar year)
  • IMPORTANT: You must register your card or download the mobile app to receive the benefits, as rewards and offers are loaded directly to your account.

Q. How Do I Register My Card?

  • Go to silverdiner.com and click onto the link at the top of the page titled Eat Well Do Well Rewards.
  • If you already have a card, click onto the button “Register a Card’
    • Enter the number from the back of your card
    • Complete the registration form. Special Note: You cannot use the same email address for your partner’s Eat Well Do Well account. You must use a unique email.
    • Click submit to complete registration.
  • If you don’t have a card, click onto the button “Request a Card’
    • Complete the Request a Card form. To receive a card via mail.
  •  All cards that arrive via mail are fully registered

Q: How Do I Redeem Rewards?

Present your check-in number, phone number, or Eat Well, Do Well Card to your server. Let your server know that you would like to redeem your reward during today’s visit.

Q: Can an Eat Well Do Well Member Earn Points When They Order Online?

Yes. Eat Well Do Well members can earn visit points and use their rewards when they place an order via the Silver Diner mobile app or at silverdiner.com as long as the order subtotal is above $5. You will be asked to enter your Eat Well, Do Well username and password when you checkout at SilverDiner.com.

Q: Can I redeem $5 reward and coupon offer During the Same Visit?

Yes. You can combine your earned $5 reward with your coupon offer during your same visit. However, you cannot combine two coupons during your same visit.

Q: Can an Eat Well Do Well Member Earn Points When They Order online?

Yes. Eat Well Do Well members can earn visit points and use their rewards when they place an order via the Silver Diner mobile app or at silverdiner.com as long as the order subtotal is above $5. You will be asked to enter your Eat Well, Do Well username and password before starting orders placed at silverdiner.com.

Q: Why Did I Not Receive a Birthday Reward?

The Eat Well, Do Well club rewards active members with an extra special reward: A complimentary entrée for your birthday.  To receive this special reward you must have a minimum of 3 visits per calendar year and have registered your account at least 30 days before the first day of your birthday month.  Example: If your birthday is July 1st you must register your card by June 1st

Q: What If I Have Forgotten My Card?

Please call Silver Diner Guest Relations at 1-866-561-0518 Monday – Friday 9am – 5pm ET and provide them with your Eat Well Do Well Account number and receipt number so they can apply the point to your account. Or submit the information via the General Info form at silverdiner.com/contact-us

 

Online Ordering

Silver Diner Delivery Frequently Asked Questions

 

Guest questions:

Q. How do I place a delivery order?

A. You can place a delivery order two ways:

  1. Silverdiner.com online ordering
  2. Silver Diner mobile app

Q. Can I place a delivery order over the phone?

A. No. We recommend placing the order online or through the Silver Diner mobile app. Our To Go associates do not have access to the Internet to enter the order.

Q. Do all locations offer delivery?

A. All locations offer delivery, with the exception of our airport location.

Q. What is your delivery area?

A. We want to ensure we maintain the quality and freshness of our food so our delivery area is based on the amount of time it takes to deliver the food. In dense, urban areas our delivery radius is smaller than in less populated rural areas. In addition the delivery radius may change depending on traffic conditions.

Q. What are your delivery times?

A. Typically we offer delivery 30 minutes after opening and up to one hour before closing. Please refer to the store hours at silverdiner.com

Q. Do you charge a delivery fee?

A. Yes. We out-source our deliveries to a third party company and pass the fee along to the guest. The typical delivery fee is $5.99 and it may be higher if it is a large order.  Unlike other companies, we do not charge any service fees.

Q. Can I pay cash for my delivery order?

A. No. All orders must be paid in advance with a valid credit card.

Q. Can I add a tip to my credit card order?

A. No. Once the order is received the check is closed. For great service, you can tip the driver in cash.

Q. Are all menu items available for delivery?

A. Almost all items are available for delivery except the breakfast and lunch blue plate specials, seasonal specials and alcohol. Those items are available for either carryout (alcohol) or dine-in only.

Q. My order is incorrect (or missing). What can I do?

A. Please contact the Silver Diner location that is handling the order. Please provide your order number and name when you call.

Q. My order was not delivered. What can I do?

A. Please contact the Silver Diner location that is handling the order. Please provide your order number and name when you call.

Q.  What happens if I want to change a delivery order? 

A.  When the order arrives at Silver Diner, it arrives as a closed check so we are not able to make changes.  

1) If the change is a simple no-additional-charge type, we would be happy handle it. 

2) If the change requires an additional charge we will need to ring on a new separate ticket.

3) If you want to remove an item, we recommend calling the location to modify your order.

Q. What kinds of substitutions are allowed? 

A.  Items will only allow the natural choices of a menu item, or a removal.  For example, Bacon Bleu Burger will ask for burger temp, and side.  It will also allow for the removal of the tomato.

Q. How do I cancel a delivery order?

A. If you have an online order account, log-in to your account to cancel the order. If you do not have an account please immediately call the location to cancel the order. Once the food is prepared, we will be unable to change or refund the order.

Q. I requested a refund. When will I see the refund?

A. Please provide the name, date and order number in order to process a refund. We will refund your account within 2 -3 business days. You will receive an email confirmation of the refund. 

While we try to provide you with the same experience as you would have in our diner, we cannot guarantee food will arrive at the correct temperature or presentation once it leaves our restaurant.

Q. Can I use a Silver Diner gift card to pay for my delivery order?

A. Yes. You can use your Siler Diner gift card to make to pay for a portion or all of your delivery order.

Q. Can I earn Eat Well, Do Well points when I place a delivery order?

A. Yes. Eat Well Do Well members can earn visit points and use their rewards when they place an order via the Silver Diner mobile app or via silverdiner.com as long as the order subtotal is above $5. You will be asked to enter your Eat Well, Do Well username and password before starting orders placed at silverdiner.com

 

 

Kids Club

 

Q: How does the Kids Club work?

Using your Card:

  • Present your kids club card to your server to receive a point (dine-in only or phone in carryout only)

  • Each kids club member must purchase $4.99 or more to earn a point

  • Every time you earn 5 points you will earn a reward for free kid’s entrée.

  • The member can use this reward on either a kids or adult menu item up to $7.99 value (dine-in or phone in carryout only) .

 

Receiving your collectible:

  • After swiping your card for a point, your server will bring back your card along with a sealed envelope.

  • The envelope will contain your collectible pin along with a chance to win an instant prize

  • If you win an instant prize, you can choose to use it immediately or at a future date (dine-in or phone-in carryout only).

  • To redeem your instant prize, please give the paper to your server

 

Monthly Offers: Kids Club members will receive a monthly offer. The offers will vary from dine-in only exclusive offers to SilverDiner.com exclusive offers. Please note, Dine-in only offers can also be used for phone in carryout orders.

 

Collecting pins:

  • You have a chance to collect up to 10 different pins. Collect all 10 to receive a free t-shirt.

  • If you receive a duplicate pin, you can either keep it or return it for an extra point.

 

Special Events/Activities: :

  • We will host 6 events throughout the year

  • Some events will be dine-in events (at your table) and some will be car hop events

  • Special themes, activities and prizes for kids club members

  • Visit silverdiner.com/kids to see the event schedule

Please note, if you requested a card from our website you will receive the card in the mail over the next 5 to 7 days. Once you receive the card, please go to your local Silver Diner to get your kids club lanyard and earn a point.

 

Q: What do I do if I’m not earning rewards when I dine-in?

This means you have a Kids Club card that has not been registered. You can register your card number at SilverDiner.com/kidsclub or by calling Silver Diner Guest Relations at 1-866-561-0518 M-F, 9am-5pm. Please note, if a card is not registered the name of the child will not show up on the receipt.

 

Q: How does the Birthday reward work?

To receive your birthday reward you must register your account before the first of your birthday month. If not, your reward will be issued in the next calendar year. For example, if you birthday is July 3rd, you must register your account by June 30th. The Birthday reward is valid dine-in or phone-in carryout only.

 

Q: I’m ordering delivery through Silverdiner.com. Can I earn points? Can I use my reward?

No, Kids Club accounts and rewards are not supported through online ordering. However, during the COVID pandemic, you earn points for your online order by calling Silver Diner Guest Relations and providing your receipt number. Every so often we will also offer rewards that are valid for online ordering at SilverDiner.com.

Q: What if I have forgotten or lost my card?

Please call Silver Diner Guest Relations at 1-866-561-0518 Monday – Friday 9am – 5pm ET and provide them with your Kids Club Account number and receipt number so they can apply the point to your account or transfer your existing points to a new card.

 

Q: My child forgot their card. Can you look up his/her account using my phone number?

Yes. Due to the pandemic we added a feature to the kids club account for phone number look-up. Please check your account online to make sure you registered a phone number. Or you can call Guest Relations to add a phone number to your kids club account.

 

Q: My child forgot their card. Can they still get a pin?

No, a Kids Club card is required to earn a point and pin during any visit.

 

Q: My child already has this pin. Can I get another one?

No, but you may trade in the extra pin to your server to receive an addition point towards your complimentary kids entrée.

 

Q: What happens when my child turns 13 years old?

When your child turns 13 years old, they are eligible to join the Eat Well, Do Well Rewards Club. Their Kids Club Card will continue to work for 30 days and their Complimentary Kids Birthday Entrée & Dessert will be redeemable for 30 days, after which their account will become inactive.

Q. My child is ordering online at SilverDiner.com. Can they still get a pin?

Even though the Kids Club account does not work with online ordering, we are looking to add a feature where you can request a Kids Club pin with the purchase of a kids entrée. More details to come.

 

Q: Can my child used the earn reward on an adult menu item?

Yes. As long as a minimum of $4.99 is spent, a Kids Club member can earn a point for any item ordered. Please note, to earn a point for an online order through SilverDiner.com, members should call Silver Diner Guest Relations at 1-866-561-0518.

 

Q: Why can’t I have one Kids Club card for multiple children?

Our goal is to make each child feel recognized. Based upon feedback from our guests, each child will be able to enjoy collecting their own set of pins and having a card just for them.

 

Q: How do I check my account?

Visit silverdiner.com/kids to login to your account and view visit history, update your information, etc.

 

Q: My kids do not have an email address. Can I use the parent’s email?

Yes. You can use a parent’s email to register one or all of your children who join the club.

 

Q: My kid is currently a member of Silver Diner’s kids club. Does his/her membership automatically transfer to the new kids club?

No. Former Kids Club members will need to sign-up for the New Kids Club. They will NOT be automatically enrolled.

 

Q: I collected all 10 pins, do I receive a prize?

Yes! Once you have collected all 10 pins, you receive a t-shirt with your choice of any of the available designs.

 

Silver Diner Kids Club Terms & Conditions: The Silver Diner Kids Club is for individual customers, 12 years or younger. To qualify for points individual kids club members must be present, present their card at the time of purchase, with a minimum dine-in purchase of $4.99 per member per visit (excluding tax and tip) at all participating Silver Diner restaurants. The Kids Club rewards do not work with online ordering. To earn a point for an online order at SilverDiner.com guests will need to contact Guest Relations. Certain restrictions apply.

Kids Club rewards can be combined with one instant prize. Instant prizes are not valid in conjunction with any other instant prizes, discounts and promotional certificates. Kids Club rewards and instant prizes are valid for dine-in or phone in carryout orders online. They are not valid for online ordering.

Silver Diner reserves the right to add or withdraw participating restaurants, to make changes in the rules or prizes, audit or cancel your account, or terminate the program at any time without advance notice. Federal and State tax liabilities are the responsibility of the card holder. Participating sponsors may impose their own rules. Applicants must be 12 years of age or younger to become members. Employees of Silver Diner Development, Inc., and its affiliated companies and their families are not eligible for membership.

 

 

Linking to a School

Q: How do I link to a school?

From the mobile app: Click the menu icon on the top left of the app, scroll down and select “Link to a school.” You will be asked to enter your username and password to access your account and link.

Online: Visit silverdiner.com/ewdw. You will be asked to enter your username and password to access your account and link.

Please note, Guest Relations does not have the ability to link your account to a school.

 

Q: Does my school get credit if I order online for Delivery of Pickup?

Yes! If you are linked, your school will receive credit for all orders dine-in or from SilverDiner.com.

 

Q: I don’t see my school listed when trying to link, how do I add them to the program?

Contact your nearest Silver Diner and speak with the Operating Partner/General Manager for information on how to enroll. Visit silverdiner.com/locations for a list of our operators.

 

Silver Diner Mobile App

Q: How to I install the Silver Diner App on my phone?

Visit the Apple App Store or Google Play Store and search “Silver Diner” to install.

 

Q: I already have an Eat Well, Do Well card; can I still use the app?

Yes. Install the app, select log in using your user name and password.

 

Q: Why does the app say my email is already in use when I try to register?

Email address can only be used as a username once. Please choose a different email to register with or call Silver Diner Guest Relations at 1-866-561-0518 Monday – Friday 9am – 5pm ET

 

Q: How to I use the app to get credit for my visit?

Within the app, select click “Check-In” and select your location. Present your 4-digit number to your server.

 

Q: I am trying to check in but there are no locations listed. What do I do?

This likely means you have disabled location settings in your phone. You can either enable location settings or swipe down on the locations page to reveal a field to enter your zip code and search by radius.

 

Q: Where can I find my account or card number on the mobile app?

Select the “Account” link in the sidebar of the app. Your account number is shown here.

 

Q: A page won’t load and says “Request Timed Out”.

Check to ensure you have an internet connection. Once you have confirmed that you are successfully connected to WiFi or have data coverage, close and re-open the app.

 

Q: I was logged out of online ordering while in the mobile app – what do I do?

Close the Silver Diner app and open it again – you will be automatically logged back in to Online Ordering.

 

Open only to residents 18 years or older of New Jersey, Maryland, Virginia or Washington, DC. Void where prohibited by law. No substitution or transfer of prize permitted by winner. All federal, state, and local taxes are sole responsibility of winners. All federal, state, and local laws and regulations apply.

Prize is 1 (one) $150 (one-hundred and fifty-dollar) gift-card for 1 (one) person at the Silver Diner.  Only valid at Silver Diner locations and cannot be redeemed for cash.

Entries must submitted between August 5th , 2020 and 12AM EST August 16th, 2020. The winner will be randomly chosen from all entries and announced on Wednesday, August 19th, 2020. The winner has one week to accept the prize. By entering you give consent to receive communication from Silver Diner, Inc. By accepting prize, winner agrees to hold Silver Diner, Inc., their respective directors, officers, employees and assigns, harmless against any and all claims and liability arising out of use of prize. Winner assumes all liability for any injury or damage caused, or claimed to be caused, by participation in this promotion or use/redemption of any prize.