Silver Diner’s Mission:
To be the Best You Can Be.
Our Guest Promise
We guarantee every guest:
- You will receive prompt service with a smile
- Your food will always be 100% right
- Our restaurant will be sparkling clean
Our Mission Statement
Our People are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals.
We believe in executing our product 100% right and in never serving any product to our guests which does not meet these high standards.
"The answer is Yes, now what is the question?" We strive never to say No to any guest's request. We are passionate in our mission to deliver beyond what is expected.
Growth and profits are the results of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence.
We strive to be value-driven, consistently honest, dependable, and ethical in what we say and do. We want to keep our promises, fulfill expectations, and "Walk Our Talk."
We have an unrelenting passion to do everything to the highest standards of excellence and a commitment to continuously seek improvement.
Putting People First
We empower people by teaching them the skills and knowledge by which to achieve their professional and personal best.
The Enterprise System
We believe that we earn profits through successful service to our guests. The guest, the associate, and the business each must make a "profit" to achieve our mission.
Our Brand Statement
Brand Menu Statement
- We Buy Fresh and Local, You Eat Well
- We partner with Local Farms wherever possible
- Traditional and Contemporary Favorites prepared from scratch with healthy edge
- Healthy and Hearty Options
- Large menu variety of high quality, fresh products
Brand Service Statement
- Service at the Silver Diner is contagiously friendly, warm, familiar, informal and CARING
- The Guests are treated like a friend in a home away from home
- Developing a one to one relationship with the Guest -- is the core of Diner Hospitality
- Service is always attentive, fast-paced, high energy
- Contagious Friendliness
- Caring Relationships
- Love the Guest!
Brand Community Statement
- Silver Diner is a key part of the Community – nurturing its growth and health
- Silver Diner is a Sparkling Clean gathering place for family and friends
- Silver Diner supports Local Schools and Non-profit Community Organizations
- Silver Diner supports our local economy by living, working & serving in the Community